DIZZY Privacy Policy

DIZZY operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). DIZZY is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, join our WhatsApp community, or otherwise communicate with us.

1. Interaction With Our Returns Policy

You have 14 days from delivery to let us know if you'd like to return your order. To qualify for a refund, products must be unopened, unused, and with seals intact. For health and hygiene reasons, we're unable to accept returns once a seal has been broken, this is a standard exemption under the Consumer Contracts Regulations 2013, Regulation 28(3)(d). Personal information collected regarding returns is limited to processing your refund, exchange, or, in the case of faulty or damaged goods, arranging a replacement.

2. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories:

• Contact details: Name, address, billing address, shipping address, phone number, and email address.
• Financial information: Payment card information, transaction details, and payment confirmation.
• Account information: Username, password, security questions, and settings.
• Transaction information: The items you view, put in your cart, or purchase, and records of any support inquiries regarding faulty items or cancellations.
• Communications with us: Information included in customer support inquiries (e.g., photos of damaged goods for replacement claims).
• Community information: If you join our WhatsApp community, we collect your phone number and any messages, feedback, or content you share with the group.
• Device & Usage information: IP address, browser type, and how you navigate the Services.

3. How We Use Your Personal Information

• Fulfilment: To perform our contract with you, process payments, fulfil orders, and arrange shipping.
• Customer Support: To handle inquiries regarding faulty products or shipping issues. Since DIZZY does not accept returns for hygiene reasons, we use your data to verify if a replacement (rather than a return) is applicable.
• Community & Product Development: If you're part of our WhatsApp community, we use your feedback and input to help shape our products, packaging, and marketing. We may also feature anonymised insights or, with your permission, direct quotes or content from the group in our marketing.
• Marketing: To send promotional communications via email (using Klaviyo) and WhatsApp (where opted-in), and to show targeted advertisements.
• Security: To detect and prevent fraud or malicious activity.

4. How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

• Shopify & Service Providers: For IT management, payment processing, and shipping.
• WhatsApp: Our community is hosted on WhatsApp. Meta (WhatsApp's parent company) processes data in line with their own privacy policy, available at whatsapp.com/legal/privacy-policy.
• Marketing Partners: To show you relevant products based on your activity.
• Legal Obligations: To comply with applicable law, respond to legal process, and to enforce our terms and policies (including our No Returns Policy).

5. Relationship with Shopify

The Services are hosted by Shopify. Shopify processes your personal information to provide and improve the Services. You can learn more by visiting the Shopify Consumer Privacy Policy.

6. Children's Data

The Services are not intended for children. We do not knowingly collect personal information from children under the age of 13.

7. Your Rights and Choices

Depending on where you live (e.g., UK or EEA), you may have the following rights:

• Right to Access / Know: Request a copy of the data we hold.
• Right to Delete: Request we erase your personal information.
• Right to Correct: Update inaccurate information.
• Withdraw Consent: Opt-out of marketing — including leaving the WhatsApp community — at any time.

To exercise these rights, please contact us at the email address below.

8. International Transfers

We may transfer, store, and process your personal information outside of your country of residence (including to the US and Canada). We use recognized transfer mechanisms (such as Standard Contractual Clauses) to protect your data.

9. Contact

Should you have any questions about our privacy practices, this Privacy Policy, or a claim regarding a faulty item, please contact us:

Email: hello@dizzysupps.com